The software download failed. A salesman followed up to ask how I liked the product. I told him of my experience. He offered to mail me a disc. The disc never arrived. I'll find another company, another product.
Nick didn't purchased Vectorworks, he simply requested a fre trial on our website. Novedge does not offer support for free trials, and we also do not mail hard discs of free trials to customers. We offer the download links on our site as a courtesy, but unfortunately it is very difficult for us to determine why a download failed when a customer is behind a company firewall or on a computer with limited permissions.