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Gemvision: Educational FAQ

Proof of academic status is required for educational orders. The type of proof required varies depending on the product, so read carefully the information below in to make sure you qualify before ordering.


Do I qualify for the discounted price of Gemvision Educational Licenses?

Please check the following specific requirements for Gemvision Educational Licenses:

Schools
Jewelry schools are required to use the product in a designated single classroom or lab, with one of the following configurations:
  • 30-user license (network not needed)
OR
  • 30-user floating license (network and Zoo required)
For eligible Jewelry schools there is no minimum quantity purchase limit.


What if I do not have a Student ID card but I have a course schedule (or vice-versa)?

Some products require both a copy of your student ID card and your course schedule, and some only require one or the other. The educational requirements vary by each manufacturer. We will not process orders until we have received the necessary proof, but we will hold your order for you until the proof requirements are met. Please keep in mind that educational orders cancelled after 24 hours are subject to a 10% cancellation fee.

How do I submit my educational proof?

Place your order through our website to get your order number. You will immediately receive an email requesting the educational proof for the software you ordered. You can:

  • Our Favorite: Reply to our request email including your order number and attaching your proof (PDT, JPG, PNG, or similar).
  • Or Fax your proof to us at +1 (650) 521-5841.
  • Or Mail photocopies of your proof to our office:

Novedge LLC
Attn: Educational Sales Order #________
2288 Fulton Street, Ste 307
Berkeley, CA 94704
USA

Please make sure your order number is referenced on the proof you send to us.

Can I use Ashlar Research, Charitable & Retired Licenses for commercial purposes if I am a student or teacher?

Educational software is intended for educational purposes only.

Are there any watermarks, time limits, or limitations in Gemvision Educational Licenses?

Since it varies by product, please see the product description to find out if it has any limitations, watermarks, or time limits.


When will my Gemvision Educational Licenses ship?

You order will not be processed until all proof that is required is received. Many products will ship the same day once we've received the proof, or soon after due to manufacturer's differing processing times.


Can I purchase Gemvision Educational Licenses for my friend or relative?

You may, but the student or teacher must provide the educational proof and reference your order number. Please put the recipient's name in the shipping address to avoid confusion.


How many licenses of Gemvision Educational Licenses can I purchase?

If you are a student or a teacher you are allowed to purchase only ONE educational license of Gemvision Educational Licenses.


How do I return Gemvision Educational Licenses?

Please see our Return Policy. Educational orders cancelled after 24 hours are subject to a 10% cancellation fee.