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Rental-FAQ

Flame Assist: Rental FAQ

What is Autodesk Desktop Subscription?
Autodesk Subscription is a purchasing option that allows you to license Autodesk desktop software on a short-term basis to meet a variety of business and budget considerations, such as taking on finite projects, or hiring temporary staff. Customers who purchase Subscriptions receive benefits similar to those who purchased perpetual licenses with Autodesk Maintenance Subscription. These benefits include Basic Support, access to the latest software and product enhancements, and in some cases, access to select cloud services.
Why is Autodesk selling Subscriptions?
Autodesk is introducing Subscriptions in response to growing customer demand. With the introduction of Desktop Subscription, you have greater flexibility and choice for how to access Autodesk software. Subscription enables you to license software on a short-term basis - monthly or annually. This is a great choice for customers who have fluctuating project and staffing needs; it’s never been easier to get the Autodesk software you want in a way that meets the unique needs of your business.
What Desktop Subscription software is available for purchase?
For a list of available Subscription software visit the Novedge Autodesk brand page.
What is the difference between a perpetual license and Subscription?
Traditional perpetual software licenses grant license holders the right to use the version of Autodesk software that is purchased for as long as they want. Desktop Subscription grants license holders the right to use the software for a specified period of time with the option to renew their contract for additional payments. Customers who purchase a Desktop Subscription receive similar benefits to customers who purchase perpetual licenses with Autodesk Maintenance Subscription. These benefits include Basic Support, access to the latest software and product enhancements, and in some cases, access to select cloud services.
What are the benefits of Autodesk Subscriptions?
Pay-as-you-go access software: This gives you the flexibility to control costs without an up-front license investment or long-term commitment. In some cases, you may be able to bill the cost of Desktop Subscription back to your clients, making it easier to treat software costs as an operating expense rather than a capital expense. Stay up to date: With an active Destop Subscription, you always have access to the latest software releases and product enhancements. Scalable licensing: Subscription enables you to easily scale up the number of licenses to manage temporary increases in work flow or staffing and scale back when you no longer need them.
What is the difference between monthly, quarterly, and annual Desktop Subscription?
Annual subscriptions are available for purchase from Novedge). Annual subscriptions purchased directly from Novedge are renewable, while annual subscriptions purchased from the Autodesk store will renew automatically. Annual subscriptions begin the day that the purchase confirmation is sent to the customer and end 12 months from the purchase date. At this time customers with renewable annual subscriptions can choose to renew. Monthly subscriptions are available for purchase through the Autodesk Store and renew automatically. Monthly subscriptions begin the day that purchase confirmation is sent to the customer and renew on the same day of each month. For example, if a customer purchases a monthly recurring plan beginning on July 31, 2013, the customer will automatically be billed on the 31st (or the last day) of each month thereafter, until the customer cancels the subscription.
What are the technical support and upgrade benefits of Desktop Subscription?
Subscriptions include many of the same technical support and upgrades offered through Autodesk Maintenance Subscription for perpetual licenses.
Is Autodesk Maintenance Subscription available for Subscriptions?
No, Autodesk Maintenance Subscription is not applicable for Subscriptions. Subscriptions customers receive similar benefits to that of Maintenance Subscription customers including technical support, software updates, and in some cases access to select cloud services.
When does a subscription term begin?
Subscriptions begins once you receive the order confirmation email. For example, if you place an order on August 31, 2018 and receive the order confirmation on the same day, the subscription begins on August 31, 2018.
What is an Autodesk named user?
Autodesk has developed an identity-based system that maintains a relationship between an Autodesk ID and Autodesk assets (e.g. Desktop Subscription or Cloud Service Subscription). With a Subscription, there is a 1:1 relationship between the user and Autodesk regarding entitlement to access and use the Autodesk asset. Users should not share their Autodesk IDs. Many software firms have adopted similar named user models. Autodesk, InfraWorks, Inventor, AutoCAD, 3ds Max, Maya and Revit are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document.
Once I’ve purchased a Subscription, how do I get started?
Step 1: Sign In — After your purchase, you'll receive an email with a link to the Autodesk Account sign in page. Login using your username and password (or the temporary username and password created for you).
Step 2: Access Products & Services — Once you’ve signed in, click "Account" in the top navigation to land on the Products & Services page. This page includes all you've purchased as an administrator and/or entitled to use as an end user. Installation is easy, simply find a product or service and click "Install Now" or "Access Now".
Step 3: (Cloud services only): Track cloud credit usage — To view your shared or individual cloud credit usage, click the "Reporting" navigation in the left navigation. In the Usage Report by Contract, expand the contract to view the breakdown of usage per Service and export a detailed CSV report of all cloud credits used by date. If you need more credits, clicking "Get more cloud credits" will take you to the checkout to purchase 100-packs.
How do I find my serial number and product key?
The product download should automatically apply your serial number and product key, but some cases you might need to enter it – on the "Product & Services page", expand a product to find the serial number and product key. Cloud services don't need serial numbers or product keys.
How do I purchase more cloud credits?
If you need more credits, there are three ways to obtain them. Either contact Novedge, or purchase through the Autodesk Store by clicking on "Get more cloud credits" on the Usage Report page – this will take you to the checkout to purchase 100–packs
Does the software included with my Subscription have to connect to the Internet to work?
The desktop software will work when offline for up to 14 days, at which point you must connect to the Internet to continue. After seven days of disconnected use, you will be reminded about the requirement to connect to the Internet. An Internet connection is required in order to access cloud services. Autodesk, InfraWorks, Inventor, AutoCAD, 3ds Max, Maya and Revit are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document.
Does Subscription software sit in the cloud or on my desktop?
Desktop Subscription software is installed on the desktop in the same manner as traditional perpetual-license, desktop products. They are not hosted. Like their perpetual-license counterparts, many Subscriptions include access to cloud services that are not installed on your desktop, for example, rendering.
How do I give other users access and track cloud credit usage?
Manage Users: If you have purchased more than one Subscription license for a product or suite, administrators can invite other users. Through the "Users" page, administrators can assign users to download/access products and services, view and create web support tickets, and access any advanced support. To Invite users, simply by clicking "add user" - this will automatically create an Autodesk Account for them if they don't already have one. With the Bulk add, copy and paste up to 50 users with the specified formatting (first name last name email). Then select the access the users should have. The users will receive an email notifying them their permissions were updated. Users can then go to Autodesk Account to access the products and services they have been given access to. You can also select multiple users from the user list at a later time and click the "Actions" menu to set their access.
Track User Usage: To view cloud credit usage for Autodesk services, you will need to enable this feature in the administrator’s Autodesk Account, Once enabled, click the "Reporting" navigation in the left navigation, then click "By Users". You will see a list of users sorted by highest cloud credit usage. If a user is assigned to multiple contracts, they will be listed twice for the services they are using on each contract.
Where do files created with Subscription software reside?
Files and projects created with Desktop Subscription software are saved locally. Although an actively licensed Subscription software product is required to open and edit files, you retain your data.
Is there any difference between files created with Subscription software versus those created with old perpetual-license software?
No, there is no difference between files created in either perpetual or Desktop Subscription software. They are 100% compatible with each other.
What happens to data stored in the cloud after a Subscription is not renewed or terminated?
Cloud services entitlement continues until the end of the billing cycle, at which point all documents stored in Autodesk 360 Storage remains available for a further 30 days (25GB). If your subscription has expired you can continue to access and view existing designs and documentation files during this period, but you will not be able to edit or add information to the files. After 30 days, your Autodesk 360 account will revert to the free offering and storage limitations will be reduced from 25GB to 5GB. Autodesk, InfraWorks, Inventor, AutoCAD, 3ds Max, Maya and Revit are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document.
What are my territory rights if I purchase a Subscription?
If you buy a Subscription in USA you have worldwide rights for usage. If you buy outside USA or if you’re in an excluded country, then the Subscription can only be used in the country of purchase. Consult the terms and conditions agreement for more info.
Can I assign my entire global team to a single Subscription license purchased in the US?
No, the Subscription license needs to be purchased in the home country or territory and only users who reside in that home country can be assigned as a named user.
Can I convert an existing, old perpetual desktop license into a Subscription?
No, you cannot convert a perpetual license into a Subscription.
Can I convert a Subscription into a perpetual license?
No, you cannot convert a Subscription license into a perpetual license.
If I purchase a Subscription can I also purchase cloud credits?
Yes, as a Subscription customer, you can purchase cloud credits through Novedge.
Are Subscription licenses transferable?
No, license transfers are not available.
What happens to expired subscriptions?
1) What happens if I let my Subscription expire but wish to renew at a later date?
2) What if my credit card expires and prevents the automatic renewal of my monthly Subscription?
In these cases, you can simply place an order for a new Subscription. Late renewals after an agreement has expired are not supported.
How do I cancel a Subscription contract?
Monthly and annual Subscriptions purchased through the Autodesk Store are automatically renewed until you cancel them. To cancel, click the Cancel Contract link on the Products & Services page of your Autodesk Account.
How do I renew my Subscription? Will I receive renewal notices?
The renewal process for quarterly and annual Subscriptions purchased via Novedge is the same as the Autodesk Maintenance Subscription process. You will receive renewal notifications at 45, 30, and 4 days prior to expiration and 10 days post expiration.
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